Terms of Service

Last updated: [date]

Draft: these terms haven't been reviewed by a lawyer yet. Have them reviewed for your business and province before launch, then remove this note.

These terms are an agreement between you and [StyleSpot's legal business name] ("StyleSpot", "we") about using StyleSpot, the website and app that connect clients with hairstylists, barbers and braiders ("stylists"). By creating an account or booking through StyleSpot, you agree to them.

1. What StyleSpot is

StyleSpot is a booking platform. Stylists are independent professionals who run their own businesses; they are not StyleSpot employees or agents. The stylist is responsible for the services they provide, their prices, their licences and insurance, and the quality and safety of their work. StyleSpot isn't a party to the agreement between a client and a stylist.

2. Your account

You must be at least [16] years old to create an account.
Give accurate information and keep your password private. You're responsible for what happens under your account.
You can delete your account at any time from Account settings.

3. Bookings, cancellations and no-shows

A booking request isn't confirmed until the stylist accepts it (or the stylist uses instant booking). Requests a stylist doesn't answer in time lapse.
Each stylist sets their own cancellation policy, shown on their page before you book. Late cancellations and no-shows may lead to a fee the stylist charges you directly, as shown in their policy.
Prices shown as "from" are starting prices; the final price is agreed between you and the stylist.
Payment happens between the client and stylist. [Update this section if StyleSpot starts taking deposits or payments.]

4. For stylists

Keep your profile, prices, hours and availability accurate, and honour confirmed bookings.
You're responsible for any licences, permits, insurance and taxes your work requires.
Clients' details you see on StyleSpot are only for providing and managing their appointments. Don't use them for anything else, including marketing, without their consent.

4a. Payments

Stylists can take deposits and online payments through Stripe. Payments go to the stylist's own Stripe account; StyleSpot keeps a platform fee of [3]% of each online payment (not of tips), and Stripe charges the stylist its card processing fee.
Deposits are refunded automatically if the stylist declines or cancels, a request isn't answered in time, or the client cancels within the stylist's policy. A deposit isn't refunded for a no-show, and the stylist may charge the rest of their posted late-cancellation fee to the card saved with the deposit.
Payment card details are handled by Stripe; StyleSpot never sees or stores card numbers.

4b. The "Verified" badge

A Verified badge means StyleSpot checked the stylist's identity and work as described on the Verified page. It isn't a licence check or a guarantee of their service.

5. Reviews, photos and messages

Reviews must be about a real appointment and reflect your honest experience.
Only post photos and words you have the right to share. Don't post anything hateful, harassing, sexual, misleading or illegal, or anyone's personal information.
You keep ownership of what you post, and give StyleSpot permission to display it on StyleSpot to run the service.
We may remove content or accounts that break these terms. You can report a stylist or a review from their page.

6. Things you can't do

Don't misuse StyleSpot: no fake accounts or bookings, scams, spam, scraping, attempts to break or overload the service, or getting around a stylist's cancellation policy or a suspension.

7. Liability

StyleSpot is provided "as is". To the extent the law allows, StyleSpot isn't responsible for the services stylists provide, for disputes between clients and stylists, or for indirect losses. [Have a lawyer write the limits that fit your business and jurisdiction.]

8. Changes and ending

We may update these terms; if the changes are important we'll tell you before they apply. You can stop using StyleSpot at any time. We may suspend accounts that break these terms.

9. Law and contact

These terms are governed by the laws of [Ontario] and the federal laws of Canada that apply there. Questions? Email [contact email].